The Heather & Lay Difference

Seen one estate agent, seen them all, right? We know it can be easy to confuse us or not understand what qualities make one better than the other so we thought we would take the time to clearly list the benefits of partnering with Heather & Lay and what stands us head and shoulders above our property peers. 

Heather & Lay
Heather & Lay

Six Things that Stand Us Apart


We sell the most - we were Rightmoves number one agency, 1st out of 51 offices in 2022 for saleagreed in the TR10/TR11 areas last year. Not just last year either the same was true in 2020 and 2021!


We get the best rates – 85% of our houses in Falmouth sold for full asking price or above in 2022 


We have the reputation – not only are we the most established independent estate agency in Falmouth but we are also the only agency in the Falmouth area approved and partnered with the Guild of Professional Estate Agents


Our repeat rate is high - we get as many return and recommended customers as new customers. We know that customers that continue to come back is the best testimony to our experience


A Trusted Team – our team have been with us on average for 10 years, some over 20 years. We’ve even had staff leave to raise their children then return. Longevity and loyalty are at the heart of our business, and we consider our team a family. We care about nurturing relationships with our customers and providing a service that stands us apart


Not Just Selling but Nurturing – we are the only agency to have a dedicated Sales Progressor – a member of the team whose sole job is to nurture and progress sales. A high percentage of sales fall through before completion in the property market but with us, we have the right people in place to make sure that we are prepared for the second stage of sale so that we see it through.

From the start, Heather and Lay Estate Agents were nothing but professional and honest. They communicated every step of the process and coordinated everything between me, my buyers and the solicitors so that I did not feel stressed at any...
genie white
Heather & Lay have provided a very professional and first class service on our property sale. ????    
Nettie Edney
Jamie's been brilliant so far with our house sale, kept us up to date and informed of the process and made things all very easy. Would recommend.
Rich Pearson
Estate Agent I dealt with was incredibly helpful, knowledgeable, polite, friendly and overall an absolute pleasure. All staff were friendly and helpful when calling in, and I would definitely recommend.
Ellis Hooson
Very professional from start to finish. Jamie, Mark, Rhiannon and Tracey all helped the process go smoothly.
Lou J
Deme, Natalie and Alistair have been amazing from start to finish in helping us find a rental property in Falmouth. They took the stress out of finding a place in this crazy market! Alistair found us the perfect property and we were...
Vanessa Syme
really happy with the service particularly once our offer had been accepted by the seller. Our complex legal journey was very effectively steered by Tracey Reeves at Heather and Lay.
beryl richards
Excellent, cannot fault them despite the many issues that arose over time with my sale that were unrelated to their service
Sue Enmarch
The whole experience has been first class. John Lay valued the house and clearly had a very good understanding of the local market, achieving nearly 6% more than the next highest valuation. All the staff were friendly and on the ball,...
Pip Cartwright
A great company to deal with - fast and efficient Thank you for all your help!      
Damian Vizzard - Blazing Burners
During a difficult time in a pandemic the estate agents were really accommodating and they did an excellent job. We had a lot of interest in the house and they sourced potential clients perfectly. Would definitely recommend them as they...
Mandy Peck
We are very happy with the overall service. We received prompt feedback from Potential Buyers. We especially appreciated that you came to take a new round of pictures and we believe that was very successful. Finally, we really appreciate...
I knew I could trust Dave from the start. He told me he would sell my house within a week and true to his word he did!! During the sales process I had some stress applied from the developers and he even helped me to sort this out; told...
Just a note of thanks for all that you did throughout the 6 months. I thought that Heather & Lay and specifically yourself, were totally professional and very helpful and informative. Not exchanging until the day of completion was...
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