Selling with Heather & Lay

From the moment you partner with Heather & Lay we are working with you and for you to ensure you get the perfect buyer. Not necessarily the first buyer, but the ideal buyer (the right price and the right position). It is our promise to guide you, advise you and be beside you for the entire experience of your sale, always at the end of the phone for anything you need.

Heather & Lay
Heather & Lay

The stages of selling your home with us.


The experience of selling with Heather & Lay starts with a conversation. Get in touch and we’ll arrange a convenient time to come and view your house. We’ll take time to go over the details, give you an estimated price, talk you through the market conditions and our approach to promoting your property.


Once we’ve sorted the paperwork, we’ll write up the details and take photography and a video tour (for virtual viewings). Here we also arrange your floorplans, optional sale board and EPC.


Pre-sale promotion – to commence the pre-sale promotion we begin having conversations with our database and lining up anyone we know looking for a property in your area.


We go live on the system and your property is now advertised and promoted publicly. We will put you in a prominent position in our window, email your property out, post it to our social media accounts and upload it to the primary property platforms, Rightmove and Zoopla.


Viewings commence – we arrange and conduct viewings on your behalf. We get to know your property so we can answer questions as/when they arise with authority.


Negotiation – we collate offers and commence negotiation, discussing with you what offers you have received and your response


You sell the house – hooray! Now we move into the nurture phase. You are introduced to our Sales Progressor, communication is regular throughout the chain.


Hand in the keys, you’ve sold your house (and hopefully you’re popping in to collect your keys for the perfect home that we’ve sold you too)

From the start, Heather and Lay Estate Agents were nothing but professional and honest. They communicated every step of the process and coordinated everything between me, my buyers and the solicitors so that I did not feel stressed at any...
genie white
Heather & Lay have provided a very professional and first class service on our property sale. ????    
Nettie Edney
Jamie's been brilliant so far with our house sale, kept us up to date and informed of the process and made things all very easy. Would recommend.
Rich Pearson
Estate Agent I dealt with was incredibly helpful, knowledgeable, polite, friendly and overall an absolute pleasure. All staff were friendly and helpful when calling in, and I would definitely recommend.
Ellis Hooson
Very professional from start to finish. Jamie, Mark, Rhiannon and Tracey all helped the process go smoothly.
Lou J
Deme, Natalie and Alistair have been amazing from start to finish in helping us find a rental property in Falmouth. They took the stress out of finding a place in this crazy market! Alistair found us the perfect property and we were...
Vanessa Syme
really happy with the service particularly once our offer had been accepted by the seller. Our complex legal journey was very effectively steered by Tracey Reeves at Heather and Lay.
beryl richards
Excellent, cannot fault them despite the many issues that arose over time with my sale that were unrelated to their service
Sue Enmarch
The whole experience has been first class. John Lay valued the house and clearly had a very good understanding of the local market, achieving nearly 6% more than the next highest valuation. All the staff were friendly and on the ball,...
Pip Cartwright
A great company to deal with - fast and efficient Thank you for all your help!      
Damian Vizzard - Blazing Burners
During a difficult time in a pandemic the estate agents were really accommodating and they did an excellent job. We had a lot of interest in the house and they sourced potential clients perfectly. Would definitely recommend them as they...
Mandy Peck
We are very happy with the overall service. We received prompt feedback from Potential Buyers. We especially appreciated that you came to take a new round of pictures and we believe that was very successful. Finally, we really appreciate...
I knew I could trust Dave from the start. He told me he would sell my house within a week and true to his word he did!! During the sales process I had some stress applied from the developers and he even helped me to sort this out; told...
Just a note of thanks for all that you did throughout the 6 months. I thought that Heather & Lay and specifically yourself, were totally professional and very helpful and informative. Not exchanging until the day of completion was...
  • Rightmove
  • Zoopla
  • Prime Location
  • SafeAgent

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