Meet the Team

North Parade, Falmouth

Heather & Lay
Heather & Lay
John Lay, Owner
John Lay
At 16 years old, John did work experience at an estate agency. It was the manager of that agency who inspired him and suggested that he might actually be pretty good at it! After finishing school, he joined James and Yates, at 3 Church Street...
Emma  Palmer, Office Manager
Office Manager
Emma Palmer
Emma is split between the office and the field. Quietly capable, her sound judgment and balanced approach in all matters, make her the sort of person any good business would aspire to have as a manager. Overseeing the organisation of our team and...
Dave  Rideout, Property Appraisal Manager
Property Appraisal Manager
Dave Rideout
Dave is famous in these parts for his no-frills approach. Down to earth and one of the strongest sales people we’ve ever encountered, he is able to provide straight forward feedback and valuations to our customers while negotiating on your...
Barnaby (Barnes) Wills, Valuer and Negotiator
Valuer and Negotiator
Barnaby (Barnes) Wills
A local lad, Cornish through and through, Barnaby is a real find and rarity within the industry. He has an established sales background, however, he is most definitely not your stereotypical salesperson. Intuitive, warm, down to earth and with a...
Lynn Richards,  Sales Negotiator and Administrator
Sales Negotiator and Administrator
Lynn Richards
Born and raised in Penryn, Lynn is a Cornish local with over 38 years of experience in the property market, working in a variety of roles and is a true “all rounder”. From secretarial and administrative roles to sales negotiator, valuer and...
Mandy  Hewitt, Sales Negotiator
Sales Negotiator
Mandy Hewitt
Mandy loves working for Heather & Lay so much that this is her second time with us following a break to bring up her children. An estate agent for over thiry years and known in the office as “the computer”, with a phenomenal memory, she is the...
Tracy  Millington, Administrator
Tracy Millington
Tracy, together with Penny, is at the heart of the administration of Heather & Lay. She can be found organising the professional and ariel photography, creating the glossy brochures, collating information and dealing with compliance and GDPR. An...
Penny  Martin, Administrator
Penny Martin
Working for us for the past 8 years, Penny is at the heart of Heather & Lay, the hub of everything that is happening. Involved with the paperwork behind each and every property, Penny has her finger on the pulse, managing the systems and the sales...
Ashley Wall, Sales Negotiator
Sales Negotiator
Ashley Wall
Originally from London, Ashley fell in love with Cornwall and bought her dream waterside property in Flushing from us, so she’s enjoyed the Heather & Lay experience from both sides. Currently training as a Sales Negotiator, she has a background...
Jo Lay, Owner
Jo Lay
Trained in Graphics and Textile Design and with more than two decades of teaching under her belt, Jo’s role within Heather and Lay is very much as an enabler, problem solver, supporter and all-rounder. Her “day job” is as an artist and she...
Tracey Reeves, Sales Progressor
Sales Progressor
Tracey Reeves
Tracey, our Sales Progressor is our secret weapon and one of our biggest assets. Once a sale is agreed Tracey’s mission is to ensure the sale gets to completion. Nudging and nurturing the sale at every stage, and communicating clearly and...
  • Rightmove
  • Zoopla
  • Prime Location
  • SafeAgent

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